Shipping Policy

This official website is operated by Wuhan Yifagen Trading Co., Ltd. All purchases and order fulfilments on this website are governed by the Terms of Service, Privacy Policy, Return Policy, and Shipping Policy published on this site. By completing a purchase, you acknowledge and agree to all policy provisions below.

Order Processing Time

Orders are processed within 1–3 business days after successful payment confirmation. This processing time includes production, packaging, and shipment preparation. Processing time is separate from shipping transit time and does not include customs clearance or carrier delays.

Estimated Shipping Transit Time by Destination

The following estimates apply after the order has been dispatched:

• North America | 7–15 business days
• European Economic Area (EEA) | 8–18 business days
• Southeast Asia | 5–12 business days
• Other international regions | 10–25 business days

These are estimated shipping transit times only. They do not include the 1‑3 business‑day processing period, customs clearance, weekends, public holidays, or unexpected carrier and logistics delays.

Shipping Origin / Fulfillment

Orders may be fulfilled from our partner facilities in China, Hong Kong, the United States, or other locations depending on inventory availability and the delivery destination. The fulfilment location will not affect product quality, price, or your order‑related rights.

Shipping Fee

Orders with a subtotal of US$0.00 to US$49.99 will incur a flat standard shipping fee of US$4.99. Orders with a subtotal of US$50.00 and above qualify for free standard shipping. Shipping fees will be clearly displayed at checkout before payment. Any applicable geographic restrictions or promotional conditions will also be shown at checkout.

Delivery Responsibility & Address Accuracy

Customers shall provide accurate, complete and valid shipping details at checkout, including recipient full name, detailed address, postal code and contact phone number. Where delivery failure, parcel return or delay arises from incorrect, incomplete or invalid address information submitted by the customer, the customer shall bear any additional related costs such as re‑delivery shipping fees and return‑handling fees.

A valid logistics tracking number will be provided for every order upon dispatch. You may view real‑time delivery status on our official website using this tracking number.

Customs Duties & Import Charges

For all cross‑border international orders, all applicable import duties, consumption taxes, customs‑clearance fees, brokerage fees and other local administrative charges levied in the destination country or region shall be fully paid by the customer in compliance with local laws and customs regulations. Calyrana and Wuhan Yifagen Trading Co., Ltd. exercise no control over local customs inspection standards, clearance speed, tax rulings or detention decisions. We will reasonably assist with providing required documentation upon request, but accept no liability for costs or losses stemming from customs procedures.

Shipping & Address Modification Rules

Once an order has left our warehouse, delivery address, recipient details and logistics method cannot be modified. If you need address or order adjustments, please reach out to our official online customer service within 24 hours after placing your order and before shipment. We reserve the right to decline modification requests if warehouse processing has already commenced.

Delayed & Lost‑Parcel Policy

Shipment Delay

Stated delivery windows are estimates and not guaranteed. Delays may be caused by international logistics congestion, customs inspections, extreme weather, carrier operational disruptions or other circumstances beyond our reasonable control. We will use reasonable commercial efforts to monitor shipment progress and share available logistics updates for overdue shipments upon your request. Compensation is not guaranteed for delays arising from factors outside our control. Please contact customer support to check logistics progress for overdue orders.

Lost‑Parcel Confirmation & Resolution

If tracking shows no new updates for 15 consecutive business days, or the official logistics carrier formally confirms parcel loss or mis‑delivery, please submit a lost‑parcel inquiry to customer support together with your valid order number and tracking proof. We will initiate an investigation with the logistics provider. Upon verification of a valid lost‑parcel case, we offer two resolution options: free reshipment of original products, or a full refund for the corresponding order amount.

Claims may not qualify for reshipment or refund under the following scenarios: tracking confirms successful delivery to the address you provided; parcels are detained by local customs; or the loss stems directly from inaccurate address information submitted by you. In such circumstances, we will still assist you by providing available logistics records for your reference.

Force‑Majeure Exception

We shall not be liable for parcel delay, loss or damage caused by force‑majeure events including but not limited to natural disasters, war, policy lockdowns and customs‑policy adjustments, or any other circumstances beyond our reasonable control. In such events, we will take reasonable steps to follow‑up on shipment status and communicate relevant updates to customers where practicable.

Customer Support

For inquiries, please contact us via email: service@calyrana.com 
Customer Service Phone: 15847564826
Business Hours: Monday to Friday: 9:00 AM‑5:00 PM